HR Platform Built for Small Teams

Human Solutions+ · Effective date: July 18, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the Human Solutions+ software platform, websites, and related services (collectively, the "Service"), provided by Human Solutions Plus LLC ("Human Solutions+," "we," "us," or "our"). By creating an account, clicking to accept these Terms, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" and "Customer" refer to that organization.

If you do not agree to these Terms, do not use the Service.

2. Definitions

•"Customer" means the business or organization that subscribes to the Service.

•"Authorized Users" means individuals the Customer permits to use the Service, including owners, administrators, managers, and employees.

•"Customer Data" means information the Customer or its Authorized Users submit to the Service, including employee and personnel records.

•"AI Features" means features that use artificial intelligence to generate text or provide guidance, including AI document drafting and the "Ask Toby" assistant.

3. Eligibility, Accounts, and Account Security

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information and to keep it current. You are responsible for your Authorized Users' compliance with these Terms and for all activity that occurs under your account.

You are responsible for the security of your account, including:

•Keeping account credentials and passwords confidential and secure;

•Enabling and using multi-factor authentication where the Service makes it available;

•Promptly notifying us if you become aware of any unauthorized access to or use of your account; and

•Promptly removing or deactivating access for former employees, contractors, and any users who should no longer have access to the Service or to employee information.

We are not responsible for losses arising from your failure to safeguard credentials or to promptly remove users who should no longer have access.

4. Subscriptions, Plans, and Payment

The Service is offered on a subscription basis under the plan tiers described at the time of purchase (currently Essentials, Growth, and Insights), each with its own features, seat limits, and usage limits. We may change plans, features, and pricing on a going-forward basis; we will provide notice of material changes as required by law.

Payments are processed by our third-party payment processor, Square. By subscribing, you authorize recurring charges to your payment method for the applicable fees until you cancel. Except as required by law or expressly stated, fees are non-refundable. You are responsible for any taxes associated with your subscription. We do not store full payment card numbers; card data is handled by Square.

You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable, and you will retain access to the Service through the end of the period you have paid for. We do not provide prorated refunds for partial billing periods.

5. Acceptable Use

You agree not to: (a) use the Service in violation of any applicable law; (b) upload unlawful, infringing, or malicious content; (c) attempt to gain unauthorized access to the Service or other customers' data; (d) reverse engineer or copy the Service except as permitted by law; (e) resell or provide the Service to third parties except your own Authorized Users; (f) use the Service to store data types we prohibit (see Section 8); or (g) make excessive automated requests to the Service, or access it through any interface or programmatic means (including any application programming interface we may offer) in a manner that is abusive, disruptive, or exceeds usage limits or documentation we provide.

6. Customer Data and Ownership

As between the parties, you own and retain all right, title, and interest in your Customer Data, including your company data, employee and personnel records, documents you upload, reports, and documents generated from your Customer Data through the Service (including AI-generated documents). We claim no ownership of your Customer Data.

You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, maintain, secure, and support the Service. You are responsible for the accuracy of Customer Data and for having all necessary rights, consents, and legal basis to submit it, including personnel information about your employees.

You are solely responsible for your own employment practices and decisions, and for complying with all laws applicable to your business, including employment, labor, wage-and-hour, anti-discrimination, privacy, and record-keeping laws.

7. Users, Access, and Permissions

The Service allows you to invite and manage Authorized Users, including owners, administrators, managers, and employees. You acknowledge and agree that:

•You are responsible for inviting your employees and other users to the Service and for the accuracy of the information used to do so;

•You represent and warrant that you have the authority and any necessary consents to upload and process employee and personnel information through the Service;

•Your employees and other Authorized Users access the Service under your account and on your behalf; and

•Human Solutions+ has no employment relationship with your employees or other Authorized Users. We are a software provider only. We are not the employer, joint employer, or co-employer of any of your personnel, and we make no employment decisions regarding them.

The Service includes role-based access controls. For example, managers are generally able to view only the employees assigned to them, while owners and HR administrators have broader access. You are solely responsible for assigning roles and permissions and for ensuring that each user has appropriate access to employee information. We are not responsible for access that results from permissions you configure or from your failure to update permissions.

8. Prohibited and Sensitive Data

The Service is not designed to collect or store certain highly sensitive information, and you agree not to submit it. This includes: Social Security numbers; full financial account or payment card numbers; bank account or routing numbers; government-issued identification numbers (such as passport, driver's license, or state ID numbers); and detailed medical or health records beyond the basic information needed for ordinary HR administration. You are responsible for not submitting prohibited data through free-text fields, uploaded documents, or otherwise.

9. HR Content — Not Legal, Tax, or Professional Advice

Human Solutions+ is a software tool, not a law firm, and does not provide legal, tax, accounting, or other professional advice. Templates, documents, compliance information, checklists, drafted materials, and guidance made available through the Service (including 50-state compliance information and offboarding or disciplinary materials) are provided for general informational purposes only and are not a substitute for advice from a qualified attorney or professional licensed in your jurisdiction.

Employment laws vary by jurisdiction and change over time. You are solely responsible for reviewing any content generated or provided through the Service, for determining its suitability for your situation, and for your own employment decisions and their consequences. We do not represent that any document or guidance is complete, current, or compliant with the laws applicable to you. We strongly recommend that you have qualified counsel review employment-related documents and decisions before you act on them.

10. AI Features ("Ask Toby" and AI Drafting)

The Service includes AI Features that generate text, documents, and informational guidance — including materials such as performance improvement plans, offer letters, performance reviews, corrective actions, job descriptions, policies, and handbooks. AI-generated output may be inaccurate, incomplete, biased, outdated, or not appropriate for your circumstances, and it does not constitute legal or professional advice.

You are responsible for reviewing, editing, and approving all documents and content generated through AI Features prior to distribution or use. You are solely responsible for any document you choose to use, and for its consequences.

To provide AI Features, relevant inputs may be processed by a third-party AI provider (see our Privacy Policy). We may change AI providers or the underlying AI models we use at any time, and different providers or models may produce different results. You agree not to submit prohibited or unnecessary sensitive data to AI Features. Usage of AI Features may be subject to plan-based limits.

11. Analytics, Insights, and Forecasts

The Service may present analytics, trends, scores, forecasts, recommendations, and insights derived from Customer Data — for example, turnover risk, burnout or engagement indicators, meeting or manager workload, hiring forecasts, and retention insights.

Analytics, trends, forecasts, recommendations, and insights are informational estimates based on available Customer Data and should not be relied upon as factual predictions or as employment advice. They may be incomplete or inaccurate, depend on the quality and completeness of the data you provide, and are not statements of fact about any individual. You are solely responsible for any decision you make, and any decision must be based on your own independent judgment and, where appropriate, qualified professional advice.

12. Automated Reminders, Workflows, and Notifications

The Service may offer automated reminders, workflows, task assignments, acknowledgements, notifications, and similar features. You are responsible for determining whether these features are appropriate and correctly configured for your organization, and for independently tracking your own legal, benefits, payroll, and compliance obligations and deadlines. The Service is a convenience aid, not a compliance guarantee. We are not responsible for any missed deadline, task, notice, benefit action, or obligation, whether or not a reminder or notification was sent, delivered, or configured.

13. Service Availability, Maintenance, and Beta Features

We aim to provide a reliable Service, but we do not guarantee that it will be available, uninterrupted, or error-free. The Service may be unavailable from time to time due to scheduled or emergency maintenance, updates, or factors outside our control. We do not provide any uptime or availability guarantee unless separately agreed in a written service-level agreement.

Some features may be offered as "beta," "preview," or "early access." Beta or preview features are provided as-is, may be changed, limited, or discontinued at any time, and may be less reliable than generally available features.

14. Intellectual Property

The Service, including its software, design, and content (excluding Customer Data), is owned by Human Solutions+ and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription, subject to these Terms. Feedback you provide may be used by us without restriction and without compensation to you.

15. Aggregated and De-Identified Data

Human Solutions+ may generate aggregated, anonymized, or de-identified information that does not identify, and cannot reasonably be used to identify, any Customer, employee, or individual. We may use such information to operate, improve, and secure the Service, develop analytics, benchmark trends, and create reports. We do not attempt to re-identify such information, and this Section survives termination.

16. Third-Party Services and Integrations

The Service relies on third-party providers for hosting, database, email delivery, payments, and AI processing (see our Privacy Policy for the current list), and may offer integrations with other third-party services. We are not responsible for the acts or omissions of third-party services, and their use may be subject to their own terms. We do not guarantee the continued availability, functionality, or compatibility of any third-party service or integration, and we may add, change, or discontinue integrations at any time.

17. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CONTENT, ANALYTICS, OR AI OUTPUT WILL BE ACCURATE, COMPLETE, OR LEGALLY COMPLIANT.

You acknowledge and agree that: (a) analytics, insights, and forecasts provided through the Service are informational estimates, not statements of fact; (b) AI-generated content may be inaccurate and must be reviewed before use; (c) recommendations and guidance provided through the Service are informational only and are not legal or professional advice; (d) Human Solutions+ does not make employment decisions; and (e) you are solely responsible for every employment action you take.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUMAN SOLUTIONS+ WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. THIS INCLUDES, WITHOUT LIMITATION, ANY CLAIM ARISING FROM YOUR EMPLOYMENT DECISIONS, YOUR RELIANCE ON ANY CONTENT, ANALYTICS, OR AI OUTPUT, OR ANY MISSED REMINDER, TASK, OR DEADLINE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

19. Indemnification

You agree to indemnify and hold harmless Human Solutions+ and its owners, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Data; (b) your use of the Service; (c) your employment practices or decisions; (d) your configuration of roles, permissions, and access; or (e) your violation of these Terms or applicable law.

20. Term, Termination, and Effect

These Terms apply while you use the Service. You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms or use the Service unlawfully. We may also suspend access, in whole or in part, if we reasonably believe it is necessary to protect the security or integrity of the Service or its users, and will seek to restore access promptly once the issue is resolved.

Following termination, we will make Customer Data available for export in commercially reasonable formats (such as CSV, PDF, or ZIP) for a limited period, and then delete or de-identify it in accordance with our Privacy Policy and applicable law.

21. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app notice). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Pinellas County, Florida, and each party waives any objection to venue in those courts.

23. Miscellaneous

These Terms, together with the Privacy Policy and any order or plan you accept, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

24. Contact

Questions about these Terms may be sent to support@humansolutionsplus.com or Human Solutions Plus LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702.