Resources — Human Solutions+
Resources

Help & how-tos

Short, plain-language guides to get the most out of Human Solutions+ — whether you're new to HR or have done it for years.

Getting started Everyday HR Smart help Your account FAQ
🚀

Getting started

Create your account & company

  1. Click Start free trial and enter your email and a password.
  2. Choose Create a company and add your business name.
  3. Add a card to start your 14-day trial — you won't be charged until it ends, and you can cancel anytime before then.

Add your team

  1. Go to Employees and choose Add employee for one person.
  2. Adding a lot at once? Use Bulk import and upload a spreadsheet.
  3. Assign departments and managers to build your org chart automatically.

Set up your handbook

  1. Open Documents and create or upload your handbook.
  2. Send it out for e-acknowledgement so employees sign it.
  3. Track who's signed — and send reminders to anyone who hasn't.

Invite an employee to log in

  1. Add the person's email to their profile.
  2. They receive a link to set a password and access self-service.
  3. Employees can update their own info and view resources you share.
📋

Everyday HR

Send a document for signature

  1. In Documents, choose the document and the employee.
  2. Send it for e-signature — they'll get an email with a link.
  3. Watch the status update to signed, all tracked in one place.

Set up PTO & approve requests

  1. Create a PTO policy with accrual rate and carryover rules.
  2. Assign it to employees — balances accrue automatically.
  3. Approve or decline requests; balances adjust for you.

Onboard a new hire

  1. Add the new hire and start their onboarding checklist.
  2. Assign documents, the handbook, and any first-week tasks.
  3. Track progress until everything's complete.

Handle an employee concern

  1. Employees submit concerns privately through their portal.
  2. You see them in a secure admin inbox — nothing gets lost.
  3. Document your response and keep a clear record.
✨

Smart help — AI & Insights

Ask Toby a question

  1. Open Ask Toby from the menu — included on every plan.
  2. Type your question in plain English — "What should I think about before letting someone go?"
  3. Get clear, practical guidance in seconds. Ask follow-ups any time.

Draft a document with AI

  1. Start a new document and choose Draft with AI.
  2. Describe what you need — an offer letter, a warning, a policy.
  3. Review and edit the draft, then save or send it.

Read an advisory alert

  1. Open Insights to see your advisory alerts.
  2. Each one includes a plain-language "what this means."
  3. Tap through to the people or data behind it to act.

See what turnover is costing you

  1. In Insights → Costs & planning, open the turnover cost view.
  2. See a dollar estimate of departures, broken down by team.
  3. Use it to decide where retention is worth the investment.
⚙️

Your account

Change your email or password

  1. Go to Account settings.
  2. Update your email, or change your password by confirming the current one.
  3. Save — your new details take effect right away.

Manage your plan & billing

  1. Open Plan & usage in settings to see your tier and seats.
  2. Upgrade any time as your team grows.
  3. Need to cancel? Start the request in Account settings and we'll help.
FAQ

Questions, answered.

Do I need to be an HR expert to use this?
That's the whole point. Human Solutions+ is built for anyone running HR at a small company — whether that's an owner wearing the HR hat or a seasoned HR pro who wants less busywork. The routine work runs itself, and the guidance is there whenever you want a second opinion.
Do you store Social Security numbers?
No. We never store Social Security numbers or tax IDs. We only track that forms like the I-9 and W-4 are complete, not the sensitive documents themselves — so please don't upload anything containing full SSNs.
Is there a free trial? How does billing work?
Yes — every plan starts with a 14-day free trial. You add a card to begin, but you won't be charged until the trial ends, and you can cancel anytime before then. No sales call, no demo scheduled two weeks out — you sign up and you're running the same day.
How much does it cost?
There are three simple plans: Essentials $199/mo (up to 50 employees), Growth $299/mo (up to 100 employees, with more AI drafting, Toby, and surveys plus turnover and diversity reports), and Insights $599/mo (up to 150 employees, adds advisory alerts, trends, and cost-and-planning tools).
What's the difference between the plans?
Think of it as tool → assistant → advisor. The whole platform ships on every plan; the tiers differ in what the AI does with your data. Essentials does the core HR work. Growth adds more listening and measuring — bigger AI limits, more surveys, and turnover and diversity reports. Insights helps you understand and optimize, with proactive advisory alerts, trend explanations, and cost-and-planning tools.
Can I import my current team?
Yes. Use bulk import to bring your whole team in from a spreadsheet in minutes, or add people one at a time. Assign departments and managers and your org chart builds itself.
Is my data secure?
Security is the baseline, not a feature. Every company's data is fully isolated from every other company's, sensitive information is handled with care, and — as above — we never store SSNs.
What is Ask Toby?
Toby is your built-in AI HR advisor, included on every plan (with higher monthly limits as you move up). Ask it the questions you'd normally be nervous to Google — terminations, leave, complaints, classification — and get clear, practical guidance in plain English that points you toward compliance and shows you where to check. Toby isn't a lawyer, but it's a great first call.
Do you offer real, human HR help?
No — and we're upfront about that. Human Solutions+ is fully self-serve software, built on real HR expertise. For the hard moments you get Toby, an AI advisor that explains things in plain English and points you in the right direction, any time. It's the HR know-how, built into the product.
Do you handle payroll?
No. Payroll pays your people — Human Solutions+ handles everything around them: records, documents, time off, onboarding, and guidance for the tricky moments. It runs alongside your payroll, not instead of it.
What size business is this built for?
Small businesses without a dedicated HR person — typically teams of 5 to 150. Essentials fits up to 50, Growth up to 100, and Insights up to 150. If you're too small to justify an HR hire but big enough that the people stuff matters, this is for you.
How do I cancel?
Start the request from Account settings and we'll take care of it. No hoops, no retention gauntlet — canceling should be as painless as signing up.
Still stuck?

Reach a real person.

No ticket maze, no bot runaround. Email us and a human gets back to you.

support@humansolutionsplus.com
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